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Ari N. — Mid-Level Bilingual Content Writer from Indonesia

Ari N.

Mid-Level Bilingual Content Writer

Indonesia 6+ years
Open to offersNew to Platform
Languages
IndonesianEnglish
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About

Ari N. is a seasoned Bilingual Writer & Researcher with over two decades of expertise in communication and research. Located in Ambarawa, Central Java, Indonesia, Ari has a substantial background in handling both operational and administrative tasks with precision in Indonesian and English. Currently serving as a Customer Service Representative at Yayasan Abdullah Roy, she efficiently manages customer inquiries, ensures high satisfaction levels, and supports operational documentations. Her career also spans roles such as Telephone Order Sales Representative at PT Millenium Pharmacon International, where she achieved over 95% accuracy in order entries, and a General Manager of Marketing at PT CNI in Semarang, where she led marketing strategies and analyzed market trends. Ari started her professional journey guiding tourists and managing tour operations, laying a strong foundation in customer service and support. She is proficient in Data Annotation, Content Writing & Editing, and adept with Google Workspace and Microsoft Office.

Experience

  • Customer Service Representative (Online Support)

    Yayasan Abdullah Roy · 2026 — Present
    Manage customer inquiries across various channels while effectively resolving issues. Ensure accurate record-keeping and facilitate high customer satisfaction. Assist in documentation and reporting for daily operational needs, maintaining precise records during online chats.
  • Telephone Order Sales Representative (TOS)

    PT Millenium Pharmacon Internasional · 2009 — 2013
    Handle sales order processing via phone while achieving high accuracy in order entry. Foster relationships with clients to promote repeat orders and monitor sales targets, providing reports on performance to management.
  • General Manager Marketing

    PT CNI · 2004 — 2011
    Oversee marketing strategies and lead a team of sales representatives. Create marketing campaigns aimed at boosting brand awareness and sales revenue. Evaluate market trends to refine strategies as necessary.
  • Staff – Passport & Visa Documentation

    PT Giantra Wisata Tour & Travel · 2004 — 2005
    Prepare and verify client passport and visa applications. Coordinate with embassies and government offices for processing documents while ensuring full compliance with immigration regulations.
  • Staff Operasional

    PT Adi Tour & Travel · 2003 — Present
    Facilitate daily tour operations and manage client logistics. Oversee bookings, itineraries, and provide customer support.
  • Tour Guide

    PT Amika Tour & Travel · 2001 — Present
    Guide both domestic and international tourists at major destinations, delivering historical and cultural insights in both English and Indonesian.

Skills & Expertise

Education

  • Vocational High School in Tourism
    SMK Negeri 2, Semarang · — — 2001

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