Arianne J.
Mid-Level Customer Service Supervisor
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Arianne J. is a seasoned Customer Service Supervisor at Truly Beauty, where she has been instrumental since March 2021 in leading and mentoring a team of service representatives. Her role involves hiring, training, and performance evaluation, alongside handling escalated issues to ensure customer satisfaction. Arianne sets performance goals, tracks metrics, and provides insightful reports to management, enhancing decision-making processes. Previously, she worked at AsiaTel Outsourcing on the Zwecks.Pty Ltd Australian account as a Customer Service/Subject Matter Expert, where she managed accounts, provided after-sales services, and trained new employees in handling white and brown goods across Australia. Her career also includes roles at Convergys Corporation and Sprint Corporation, where she provided billing support and facilitated smooth service transitions for telecommunications customers. Arianne holds a Bachelor's in Business Administration, majoring in Marketing Management, from the City University of Pasay.
Experience
Customer Service Supervisor
Truly Beauty · 2021 — PresentSupervise and lead a team of customer service representatives, overseeing hiring, training, scheduling, and evaluating performance. Address escalated customer issues and complaints, ensuring resolution and customer satisfaction. Establish performance goals and metrics for the team, monitoring progress and implementing corrective actions as needed. Generate reports on customer service performance, analyze trends, and provide insights to management. Act as a liaison between the customer service team and other departments, communicating with customers to handle complex issues. Offer ongoing training and development opportunities to enhance skills and knowledge of customer service representatives.Customer Service/Subject Matter Expert
AsiaTel Outsourcing – Zwecks.Pty Ltd · 2017 — 2020Manage client accounts, covering white goods and brown goods across Australia. Send monthly reports to clients and train new employees while developing end-to-end processes. Create after-sales warranty documents and communicate with Store Managers regarding faulty appliances. Oversee technician repairs by assigning tasks and monitoring progress, while also responding to consumer emails and providing basic troubleshooting support.Billing and Sales Support
Convergys Corporation – Optus Mobile · 2016 — 2017Assist customers with billing concerns and promote mobile products, including SIM only plans and mobile devices. Facilitate a smooth transition for customers post-sale.Customer Service
Teletech Philippines – Sprint Corporation · 2015 — 2016Support customers with account activation processes and contact Sprint stores to confirm availability of mobile handsets or SIM cards. Manage communication with old service providers to release phone numbers and request number transfers from previous providers.Tech Support for Video and Sound
Sykes Asia (Sony Account) · 2015 — 2016Address issues related to Sony appliances and assist customers with the smart features of their devices. Arrange technician visits for appliances that require repairs.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Marketing ManagementCity University of Pasay · 2010 — 2015
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