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Arianne C. — Mid-Level Virtual Assistant from Philippines

Arianne C.

Mid-Level Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Arianne C. is an experienced Virtual Assistant with over five years supporting customer service, technical support, and administrative operations for diverse industries including telecommunications, insurance, e-commerce, and solar solutions. She has managed high volumes of customer inquiries and escalations via phone, email, and chat, utilizing CRM platforms such as Salesforce and Zendesk to document cases and communicate efficiently. Her background includes producing insight reports to optimize customer experience, coordinating service calls, and administering business processes like order management, billing, and proposal preparation. Arianne’s work history with brands such as Acquire BPO, EMAPTA, Partner Hero Philippines, and Kamtech Solar Solutions demonstrates her adaptability across varied business domains and proficiency with tools like Google Workspace and Microsoft Teams.

Experience

  • Customer Communications Manager

    Kamtech Solar Solutions · 2024 — 2025
    Managed customer communications through phone and email, addressing escalations and forwarding leads. Provided updates regarding solar project progress and oversaw email management, along with creating invoices and business proposals for the Sales Team.
  • Customer Support Representative

    ezCater | Partner Hero Philippines Corporation · 2022 — 2024
    Supported customers through phone, email, and chat, working collaboratively with internal teams to resolve intricate issues. Developed insight reports focusing on recurring issues to enhance partner performance and customer satisfaction.
  • Customer Service Associate – Level 2

    Carelon Global Solutions · 2022 — 2022
    Handled inquiries concerning insurance benefits, claims, provider contracts, and eligibility with precision and empathy. Documented each interaction comprehensively for quality assurance and analytics while fostering a positive customer experience through effective collaboration.
  • Technical Support Representative

    EMAPTA · 2020 — 2021
    Offered NBN, VoIP, phone, and mobile technical support. Managed configurations and efficiently addressed service issues while scheduling service calls, employing various tools for troubleshooting.
  • Technical Support Representative

    Acquire BPO · 2017 — 2020
    Delivered technical support for Australian clients utilizing internet, mobile, and entertainment services while ensuring customer satisfaction. Resolved technical concerns, documented cases using Salesforce, and collaborated with team members via Microsoft Teams and TeamViewer.

Skills & Expertise

Education

  • Bachelor of Science in Mass Communication
    Jose Rizal University · 2008 — 2010

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