Arianne V.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Arianne V. is a seasoned Customer Service Representative with extensive experience supporting clients in the healthcare and financial services sectors. At SYKES Asia Inc., she processed refund requests for Just Eat UK, collaborating with restaurants and delivery partners to resolve disputes and issuing accurate account adjustments. While at TTEC Holdings, Inc., she assisted Blue Cross Blue Shield Healthcare members with detailed benefit inquiries, supported claims processing, explained policy specifics, and updated Coordination of Benefits. Her roles with BDOLIFE and Capital One US included negotiating payment plans, handling account discrepancies, and ensuring compliance with industry regulations. Arianne leverages her multichannel communication expertise, account servicing, and accurate data entry to drive customer satisfaction and retention across high-pressure environments.
Experience
Customer Service Representative
TTEC HOLDINGS, INC. · 2023 — 2025Assisted members by reviewing policy coverage and requesting CPT codes to address detailed benefit inquiries. Processed claims and communicated outcomes, outlining patient responsibilities and adjustments. Helped members navigate the Blue Access for Members (BAM) online portal and explained various accumulations to clarify their current financial responsibilities.Customer Service Representative
SYKES ASIA INC. · 2022 — 2023Reviewed order details and partner policies to process refund requests while addressing customer concerns. Communicated with restaurants and delivery partners to verify disputes prior to issuing refunds. Ensured accurate adjustments to customer accounts and provided detailed explanations regarding refund eligibility and timelines.Financial Processor / Auto credit
Ally Auto Financial Account · 2020 — 2023Provided phone and chat support for customers regarding auto loan, lease, and account-related inquiries. Guided customers through payment options and contract details, while resolving discrepancies and addressing billing questions.Collection
Capital One US Financial Account · 2019 — 2020Negotiated payment plans and settlements with customers holding overdue accounts. Informed customers about their account status, available payment options, and consequences of delinquency while maintaining compliance with FDCPA standards.Financial Processor
BDOLIFEProcessed and verified auto credit applications accurately. Reconciled and posted payments to customer accounts while preparing and maintaining financial records for audits. Handled customer inquiries and resolved account discrepancies, ensuring adherence to company policies and financial regulations.
Skills & Expertise
Education
- BS CRIMINOLOGISTCriminal Justice College · 2012 — 2013
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