Aries M.
Mid-Level Healthcare Operations Supervisor
Open to offersNew to PlatformAbout
Aries M. is an experienced Business Unit Supervisor/Team Leader at Ventra Health Global Services, Inc., specializing in healthcare business operations and team management. From August 2023 to February 2026, Aries supervised and supported a 15-member team in achieving performance and quality goals, focusing on billing resolution, payment processing, and compliance in Anesthesiology, Neonatology, Pathology, and Pain Management. Aries previously worked as a Senior Call Center Representative at NTTData Corporations, handling escalated calls and detailed insurance queries, and as a Digital Marketing Associate at Sales Axis Property Professionals, Inc., managing online advertising and client coordination for real estate projects. With a Bachelor of Science in Business Administration, Major in Marketing, Aries has demonstrated strengths in operational management, performance monitoring analysis, and technical proficiency across healthcare and property industries.
Experience
Business Unit Supervisor/ Team Leader
Ventra Health Global Services, Inc. · 2023 — 2026Led a team of 15 agents to achieve daily performance and quality targets by overseeing billing and payment collection processes, addressing escalated patient billing issues, and facilitating resolution of denied claims. Reviewed Explanation of Benefits (EOBs) and patient medical records to verify accuracy of billed services, guided team members on billing workflows and insurance policies, and ensured compliance with HIPAA and company standards. Coordinated processing and posting of payments for Anesthesiology, Neonatology, Pathology, and Pain Management services, verified insurance eligibility with carriers, gathered and applied insurance information, and reconciled patient accounts. Worked closely with insurance companies and internal teams to resolve billing discrepancies, and monitored appeal statuses to support timely resolution.Senior Call Center Representative
NTTData Corporations · 2022 — 2023Confirmed member insurance activity and coverage dates, explained benefits, coverage limits, co-pays, deductibles, and other plan specifics to both members and providers, and communicated claim status updates. Checked authorization and referral status for service coverage, investigated and helped resolve claim issues in accordance with company policies, and maintained privacy of member information by adhering to HIPAA rules and company guidelines.Digital Marketing Associate
Sales Axis Property Professionals, Inc. · 2021 — 2022Posted advertisements on online platforms, managed online pages for site projects, and coordinated with other department managers and supervisors to check availability of house units in various locations. Assisted buyers through the property purchasing process to secure favorable terms and pricing, and prepared reports using Microsoft Word or Microsoft Excel for timely submission.
Skills & Expertise
Education
- Bachelor of Science Business Administration Major in MarketingDon Honorio Ventura State University · 2015 — 2019
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