Arjay L.

Arjay A. is an experienced Customer Support VA and eCommerce Specialist with more than five years in the online retail and telecommunications sectors. His background includes managing customer inquiries across channels such as email, chat, and phone for Amazon, eBay, and company-specific platforms like Shopify. Arjay has effectively handled order processing, refunds, order tracking, and technical support for internet, home phone, and TV services. He has demonstrated proficiency in Zendesk, Amazon Seller Central, Shopify, and Microsoft tools, tackling order issues, billing concerns, and account management tasks. While supporting brands like Carparts, TaskUs, TELUS, and Talentpop, Arjay excelled in optimizing customer experience, leveraging CRM systems, and resolving complex payment disputes, contributing to improved workflow and increased customer satisfaction in the eCommerce and telecommunications industries.