Arjen P.
Senior Account Management and Customer Support Specialist
Open to offersNew to PlatformAbout
Arjen P. is a versatile professional with over 10 years of expertise spanning account management, customer support, order processing, and graphic design. Through his roles at Office Beacon, Motif, Convergys, and iQor, he has managed comprehensive client communication and order management processes, handled escalations, and delivered accurate, on-time project delivery across the BPO, travel agency, and creative services industries. At Office Beacon, Arjen balanced graphic design responsibilities—producing adverts, branding assets, and marketing visuals—with managing vendor coordination and seamless workflow execution. His background further includes facilitating travel bookings and providing customer escalations resolution at Motif, as well as high-volume technical support in call center environments at Convergys and iQor. Arjen’s career showcases consistent results in building client relationships, managing end-to-end workflows, and enhancing brand visibility through creative solutions.
Experience
Freelancing
Company not specified · 2022 — 2025Oversaw all stages of client communications, including handling phone and chat inquiries, and provided prompt updates and tracking details to clients to ensure transparency during the order process. Designed creative materials such as adverts, branding assets, marketing visuals, and publicity materials, aligning with professional standards and client requirements. Collaborated with customers to develop visual communication strategies and managed order coordination and processing with vendors for accurate and timely delivery. Addressed complaints and refunds professionally, maintained long-term client relationships, and balanced creative work with operational management responsibilities.Senior Graphic Artist / Account Manager / Order Management
Office Beacon, PH · 2019 — 2022Handled both creative and operational responsibilities for multiple clients, including inbound customer communication through phone and chat. Managed order processing, vendor coordination, and on-time client delivery. Monitored order status, provided proactive follow-ups, and facilitated day-to-day account management while addressing complaints and refund requests. Built strong client relationships and balanced client needs with internal processes to support efficient operations.Junior Account Manager / Order Management
Office Beacon, PH · 2019 — 2022Assisted in processing, shipping, and delivery of orders, ensuring adherence to established timelines and minimizing delays. Supported vendor communication to reduce errors and enhance delivery accuracy, gaining hands-on experience in account management within client relations and operational contexts.Travel Agency Representative (Priceline) / Escalations & Customer Resolutions
Motif, PH · 2017 — 2019Assisted clients with travel bookings, fare quotations, and documentation for domestic and international trips, advising on airline policies, visa requirements, baggage rules, and travel restrictions. Processed ticket rebookings, cancellations, refunds, and reissuance—including addressing fare masking and cloned PNRs. Conducted policy adherence and accounting or fraud case reviews for escalations, prepared comprehensive documentation, and communicated findings to legal or security teams as needed. Monitored workflows for dispute documentation and tailored travel solutions for schedule changes, focusing on compliance and passenger satisfaction.Customer Support Representative / Technical Support Representative
Convergys, PH · 2014 — 2017Provided technical and network troubleshooting for end-users, guiding customers through issue resolution via inbound calls and live chat. Delivered customer support for service-related issues such as receiver troubleshooting, connectivity, and account inquiries. Maintained high rates of resolution and customer satisfaction, consistently addressing customer concerns within required targets.Customer Support Representative
IQOR, PH · 2013 — 2014Recorded details of customer interactions to maintain accurate case records and coordinated escalations as required. Delivered technical guidance to both technical and non-technical users, resolved a range of issues from billing inquiries and sales assistance to troubleshooting and escalations, and supported multiple service areas within a high-volume call center. Promoted clear communication and efficient problem-solving in all customer interactions.Customer Support | Graphic Artist | Virtual Assistant
Company not specifiedEnsured timely processing, shipping, and delivery of customer orders while improving communication processes with vendors. Assisted in account management activities, focusing on foundational skills in client relations and supporting various operational functions.
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