Arlene S.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Arlene T. is a seasoned Virtual Assistant with extensive expertise in the digital technology solutions industry, transitioning from a solid foundation in traditional business. She has developed a commendable skill set covering Medical Insurance Eligibility & Benefits Verification, health record management, and CRM management. Her responsibilities have included verifying patient insurance with precision to ensure compliance and minimize claim errors, showcasing her attention to detail. At DrKumo Inc and Your Virtual World, she excelled in Admin Support, demonstrating proficiency in lead generation, grants research, and helpdesk ticket support for shipping and logistics, which established her as a reliable trouble-shooter. Previously, in her role at Alere Everest Urgent Care, she managed patient interactions with professionalism and empathy, coordinating effectively with clinical staff. Arlene's experience in customer service with Adarsh Medical and operational leadership at Ace Hardware Phils Inc has honed her capabilities in enhancing customer satisfaction and operational efficiency, supported by her adept use of CRM & EHR systems and a solid command of data privacy standards.
Experience
Virtual Assistant
DrKumo Inc · 2025 — 2026Managed tasks related to medical insurance eligibility and benefits verification, ensuring accurate documentation and compliance. Updated CRM records and supported sales representatives with lead generation initiatives. Documented meeting minutes and facilitated coordination during team meetings.Virtual Assistant
Your Virtual World · 2023 — 2024Conducted patient care coordination by handling high-volume inbound calls, addressing concerns and appointment scheduling while maintaining EHR records. Assisted patients with prescription refills in collaboration with pharmacies, ensuring effective follow-up.Store Head
Ace Hardware Phils Inc · 2015 — 2022Directed daily operations of the store, ensuring top-notch customer service and issue resolution. Oversaw staff performance and scheduling, prepared operational reports, and coordinated marketing initiatives including social media and loyalty programs.Patient Care Coordinator
Alere Everest Urgent CareOversaw the management of inbound patient calls, providing accurate information and addressing requests with empathy. Coordinated appointments and maintained confidentiality in handling sensitive patient information.Customer Service Representative
Adarsh Medical Alert DeviceEngaged customers through outbound and inbound calls, promoting medical alert products. Verified customer information while maintaining CRM records and conducted soft transfers to senior sales for interested leads.
Skills & Expertise
Education
- Bachelor in Business Administration Major in ManagementUniversity of the East - Manila · — — 2001
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