Arlene P.
Senior Virtual Assistant
Open to offersNew to PlatformAbout
Arlene P. is a seasoned Virtual Assistant based in Quezon City, Philippines, with over a decade of diverse experience supporting professionals in optimizing their time and efficiency. Her career spans roles in customer service, ESL education, and executive virtual administration. Arlene began her journey as a Customer Service Representative at California Telemarketing Inc, where she refined her skills in customer interactions and data management in Salesforce. She proceeded to teach ESL at English Breakthrough, prioritizing oral proficiency and personalized feedback. Transitioning into administrative roles, Arlene became an Executive Assistant at Areate Realty and later a Sales Coordinator at Microsourcing PH, where she demonstrated expertise in CRM Administration, social media moderation, and managing sales pipelines. She holds a Bachelor's degree in Elementary Education from New Era University, underscoring her foundation in structured learning and communication. Her technical proficiency is further evidenced by her capability with tools like Asana, Monday.com, and Hubspot, enhancing her administrative efficiency.
Experience
Sales Coordinator
Microsourcing PH · 2023 — 2026Managed the full client lifecycle, from initial onboarding to processing cancellations. Coordinated daily sales pipelines in Salesforce, ensuring up-to-date opportunity tracking for account managers. Scheduled product demos and client calls for the sales team across three time zones. Processed contract renewals and order forms, verifying pricing and terms before routing to finance.Executive Assistant
Areate Realty · 2021 — 2023Planned and executed end-to-end office activities and professional meetings. Managed social media accounts to drive engagement and brand awareness. Compiled weekly showing reports by property type to assist brokers in prioritizing open house scheduling. Drafted and proofread lease agreements and property disclosures for broker review before client signatures. Coordinated schedules and meeting agendas for three managers using shared calendar tools and reminders.Operations Assistant
Overperformers · 2020 — 2021Onboarded new team members by preparing workstation setups and explaining internal workflow documentation. Updated inventory tracking spreadsheets in Asana and flagged discrepancies before monthly audits. Researched supplier pricing and contract terms, compiling comparison reports for procurement decisions.ESL Teacher
English Breakthrough · 2016 — 2020Prioritized oral proficiency through frequent testing and student-led presentations. Graded weekly writing assignments and provided individualized feedback to aid students in correcting recurring errors. Tutored struggling learners one-on-one after class to address pronunciation and listening comprehension gaps. Tracked individual progress using weekly quiz scores and adjusted lesson pacing for slower learners.Customer Service Representative
California Telemarketing Inc · 2013 — 2016Managed large inbound call flows with speed and accuracy. Followed up on all interactions to ensure total customer satisfaction. Documented call notes and recurring issues in Zendesk to support quality assurance reviews. Updated customer account information in Salesforce after each call to maintain data accuracy.
Skills & Expertise
Education
- Bachelor of Elementary Education, Major in General EducationNew Era University · 2009 — 2013
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