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Arlu C. — Mid-Level IT Support Specialist from Philippines

Arlu C.

Mid-Level IT Support Specialist

Philippines 1-2 years
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About

Arlu D. is an experienced IT Support and Technical Engineer, working in information technology roles across healthcare, education, and trading industries. At Wamrus Trading Inc., he manages IT asset inventory, performs network diagnostics, resolves hardware and software issues on user devices, installs and maintains CCTV systems, and configures Fortinet firewalls to enhance network security. As a Project Manager at SIM Computer Sales Inc., Arlu led the deployment of Rapid7 cybersecurity solutions at The Medical City Hospital, overseeing project delivery and technical execution. His background includes IT helpdesk support at De La Salle University Manila, responding to incidents, troubleshooting within SLAs, and assisting students and employees. At Quantity Solutions Inc., he managed databases, implemented security protocols, and supported diverse end-user technologies. He is certified in CCNA networking, cloud computing, and information security, and holds a Bachelor of Science in Information Technology from San Beda College Alabang.

Experience

  • IT Helpdesk Support

    De La Salle University Manila · 2024 — 2025
    Monitored ticketing system queues for incidents and requests, addressing them promptly. Troubleshot technical issues and user inquiries while adhering to defined Service Level Agreements (SLAs). Engaged with students and employees to clarify and resolve their technical concerns in a timely and friendly manner.
  • Technical Engineer

    SIM Computer Sales Inc. · 2025 — 2025
    Led the deployment of Rapid7 cybersecurity solutions at The Medical City Hospital, overseeing technical execution and team coordination. Assisted staff with PC-related troubleshooting, ensuring smooth operations. Built custom desktop computers and installed necessary operating systems, drivers, and software.
  • IT Support

    Wamrus Trading Inc. · 2025 — Present
    Managed IT asset inventory and tracking throughout multiple company departments. Conducted network diagnostics, addressing connectivity issues and maintaining switches. Resolved hardware and software problems for end-user devices such as desktops, laptops, and printers. Installed and configured CCTV systems to ensure proper operation and network connectivity. Built and upgraded computer systems to meet the performance needs of the organization. Configured and managed Fortinet firewalls to enhance network security and control access.
  • IT Support

    Quantity Solutions Inc. · 2023 — 2023
    Gathered and analyzed data to identify issues with computer systems. Resolved problems associated with printers, scanners, desktop and laptop computers, and handheld devices. Managed databases by setting up data storage and retrieval protocols and adjusting permissions. Ensured information security by monitoring access logs and establishing database security procedures.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    San Beda College Alabang · 2019 — 2023
  • Help System Dalta
    University of Perpetual · 2013 — 2019
  • Help System Dalta
    University of Perpetual · 2004 — 2013

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