Arnelson B.
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About
Arnelson B., trained in Freight 101 and proficient with TMS, brings expertise in logistics by determining shipment freight classes and processing quotes for carriers like Estes, TForce, and Old Dominion. His extensive experience as a Content Moderator at Bytedance and Concentrix (2023-2026) involved supporting TikTok's business lines, including product support and seller onboarding. Previously, as a Customer Service Representative from 2019 to 2023, Arnelson provided chat support for T-mobile and analyzed service performance for DoorDash, specializing in account recovery processes. His early career included proctoring online exams for universities like the University of Iowa and Six Sigma, during which he delivered crucial technical support for students. Arnelson holds a Bachelor's Degree in Information Technology from STI College. His focal skills include Freight Class Calculation and TMS/DAT Management.
Experience
Content Moderator
Bytedance, Concentrix · 2023 — 2026Monitored and moderated content for Bytedance TikTok across various lines of business, which included product support, seller onboarding verification, and live anchor or video content.Customer Service Representative
T-mobile, Teletech · 2019 — 2023Provided T-mobile chat support for 1.5 years, addressing customer inquiries and issues. Delivered Doordash chat support remotely for 3 months and acted as a Doordash Quality Analyst for another 3 months, assessing service performance. Assisted customers with Account Takeover (A.T.O.) issues regarding fraudulent credit card charge reversals via phone.Online Examination Proctor
Asia Premier One Source · 2017 — 2019Administered online examinations for students from institutions including the University of Iowa, Straighterline Online University, and Six Sigma. Provided technical support to students for setting up examination environments through video calls, offering immediate assistance for any issues with browsers or exam links, while overseeing various examination types such as written tests, performance exams, interviews, and online assessments.
Skills & Expertise
Education
- Bachelor’s Degree in Information TechnologySTI College · 2013 — 2017
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