Art J.
Mid-Level Quality Assurance Specialist
Open to offersNew to PlatformAbout
Art J. is a seasoned professional adept in quality assurance and virtual assistance, possessing a strong background in healthcare and IT sectors. At INSIGHT MANILA, Art excelled as a Quality Assurance Supervisor in the IT Service Desk environment, managing and enhancing QA processes and offering structured feedback for service improvement. During his tenure at SafeBeat, he specialized as a Healthcare Virtual Assistant, where he handled medical transcription, patient scheduling, and record management. His role at Shein Philippines revolved around social media, where he was responsible for content creation, community engagement, and performance analysis across platforms like Facebook and Instagram. Further enriching his customer service expertise, he held roles at companies such as THE RESULTS COMPANIES and Hinduja Global Solutions, where he managed benefits administration and client engagement in health insurance. Throughout his career, Art has demonstrated a commitment to operational efficiency and regulatory compliance, consistently driving success in diverse business domains.
Experience
Quality Control Operator & Risk Management / KYC & AML Specialist
CYBERTEXEX · 2024 — 2026Reviewed and validated customer identification documents and corporate registrations to confirm their authenticity. Conducted both standard and enhanced customer due diligence based on risk levels, analyzing business activities and ownership structures. Screened customers against various databases and assessed financial transactions to detect suspicious activity. Ensured compliance with internal policies and regulatory frameworks, maintaining accurate records to support audits.Quality Assurance Supervisor – IT Service Desk
INSIGHT MANILA · 2023 — 2024Oversaw quality assurance activities throughout the organization, managing processes from planning to execution. Led training sessions and conducted audits of existing processes, designing new procedures based on findings and best practices. Assessed IT Service Desk interactions for quality assurance, ensuring professional standards were met. Evaluated compliance with company and client policies and provided feedback and recommendations for service quality improvement. Collaborated with IT knowledge specialists to implement corrective action plans and maintained accurate records of assessments for compliance.Freelance Virtual Assistant (Healthcare Virtual Assistant)
SafeBeat · 2019 — 2022Provided general virtual assistant services, including administrative tasks, data entry, research, and customer support. Offered specialized healthcare assistance with medical transcription, appointment scheduling, and patient record management. Managed various healthcare projects, ensuring deadlines were met and accuracy was maintained. Developed strong communication and time management skills while working remotely.Freelance Virtual Assistant (Social Media Management)
Shein Philippines · 2019 — 2022Oversaw the management of social media accounts on platforms such as Facebook, Instagram, Twitter, and Pinterest, creating and curating content to enhance engagement. Interacted with followers, addressed inquiries, and built customer relationships. Monitored analytics and collaborated with the marketing team on campaigns to optimize performance. Assisted with various administrative tasks, including scheduling and documentation.Quality Assurance Analyst – Uber & GreenDot Financial
TELUS INTERNATIONAL PHILIPPINES · 2019 — 2022Performed quality assessments of customer service interactions for Uber and GreenDot subscribers. Delivered structured feedback to customer service representatives and their supervisors to enhance service quality. Worked with customer service teams to identify areas for improvement and develop action plans. Monitored agent performance metrics to ensure service standards were maintained and recommended process improvements based on audit findings.Supervisor Associate – Aetna Medical Insurance
CONCENTRIX PHILIPPINES · 2016 — 2019Led a team of customer service representatives for Aetna Medical and Life Insurance accounts. Provided coaching and mentoring to enhance team performance, ensuring targets were consistently met. Collaborated across departments to deliver effective customer services and maintained records of team performance for compliance.Senior Associate (Humana Health Plan)
Hinduja Global Solutions · 2014 — 2016Handled administration of healthcare benefits programs and supported employees with enrollment processes. Coordinated with insurance carriers to process claims accurately and maintained necessary documentation for compliance.Senior Associate (Well-Care Health Insurance)
The Results Companies · 2013 — 2014Administered healthcare benefits programs, including employee eligibility and enrollment processes. Provided guidance to employees and customers on healthcare benefits. Coordinated with insurance carriers to ensure timely processing of claims, maintaining compliance and reporting records.Senior Sales Associate
Elipsys Global · 2012 — 2013Engaged with potential clients through sales calls and meetings to present products and services. Generated leads, followed up on inquiries, and converted prospects into customers. Collaborated with the marketing team for campaigns and events to drive customer acquisition, while managing client interactions in the CRM system.
Skills & Expertise
Education
- Bachelor of Science in PsychologyEulogio Amang Rodriguez Institute of Science and Technology · 2010 — 2012
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