Arvin J.
Senior Virtual Assistant and Customer Support Specialist
Open to offersNew to PlatformAbout
Arvin J. is a seasoned Virtual Assistant and Customer Support Specialist with over 8 years of experience in telecommunications and e-commerce, working with notable companies like T-Mobile, Amazon, and Verizon. He excels in managing U.S.-based business accounts, specializing in complex customer service issues, escalations management, and guiding teams to success. At Accenture, he led initiatives as a Subject Matter Expert and Team Lead, focusing on process-related inquiries and enhancing team performance. His tenure at iQor and Alorica demonstrated his capability in resolving complexities and improving customer satisfaction. Known for his skills in CRM, performance monitoring, and operations support, Arvin offers expertise in administrative tasks, data entry, and problem resolution, contributing to operational efficiencies and high client satisfaction in diverse support environments.
Experience
Customer Service Representative | Subject Matter Expert | Team Lead
Accenture, Inc. · 2022 — 2026Provided customer and technical support for U.S.-based business clients including Verizon Business and Enhanced Communities. Managed complex escalations and high-priority cases. Acted as Subject Matter Expert for process-related inquiries and offered team guidance. Led team members in meeting KPIs and service-level agreements, conducted coaching sessions, and assisted in onboarding new hires while monitoring productivity and quality metrics.Customer Service Representative – T-Mobile
iQor · 2021 — 2022Delivered customer support via phone for U.S. telecom clients, addressing billing, technical, and account-related issues. Maintained high levels of customer satisfaction and adherence to metrics, processing account updates, payment arrangements, and service troubleshooting.Customer Service Representative | Escalations Team Leader
Alorica Teleservices · 2017 — 2021Provided frontline customer support for T-Mobile and Amazon accounts. Advanced to Escalations Team Leader for the Amazon account, managing complex disputes and addressing high-level customer complaints. Guided team members in resolving sensitive cases, ensuring first-call resolution and adherence to customer satisfaction standards.
Skills & Expertise
Education
- Automotive Servicing NC IIIlocos Norte College of Arts and Trades · 2013 — 2015
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