Ashley F.
Customer Service and Logistics Specialist
Open to offersNew to PlatformPortfolios
About
Ashley J. is a dedicated Customer Service and Logistics professional based in Cagayan de Oro City, Philippines. With precise coordination skills, Ashley managed transportation bookings at Booker Transportation, working closely with drivers and freight brokers to ensure timely and accurate delivery. At BPLUS Services, she excelled as a Customer Support Representative, skillfully handling over 50 daily inquiries across two accounts. Ashley's expertise lies in customer communication, shipment tracking, and efficient documentation. She is proficient in using Microsoft Excel, Google Workspace, CRM tools, and logistics systems like SSI and RELAY. Comfortable working across various time zones, including AEST, US EST, and US PST, Ashley is equipped with a reliable remote work setup, ensuring a high level of service excellence and operational efficiency.
Why hire me
I believe you should hire me because I focus on making work easier, not just getting tasks done. I pay close attention to details, communicate clearly, and take the time to understand what needs to be done before taking action. I’m also comfortable learning new tools and processes, and I’m the type of person who looks for ways to improve instead of simply following instructions. I’d bring a practical mindset, strong customer service skills, and genuine effort to the role.
Experience
Customer Support Representative
BPLUS Services · 2024 — 2026Handled customer enquiries for two accounts, managing over 50 emails and providing support to more than 20 customers while ensuring precise record-keeping and follow-ups. Engaged with customers via email and phone, carefully documenting requests and solutions for comprehensive service records. Assessed customer documentation for accuracy and completeness prior to processing requests. Collaborated with customers and internal teams to resolve service-related issues by clarifying incomplete information. Ensured timely resolution of pending requests through diligent follow-ups and accurate record updates. Organized digital records across spreadsheets, email, CRM, and customer support platforms while prioritizing multiple tasks. Utilized Microsoft Excel, Google Sheets, email, CRM, and customer support systems for information organization and request processing.Logistics Coordinator
Booker Transportation · 2025 — 2026Facilitated transportation bookings with drivers and freight brokers, confirming load specifics, schedules, availability, and shipment statuses. Oversaw shipment progress by monitoring delays and operational issues, ensuring timely resolutions. Provided updates on shipments via phone and email to keep drivers, brokers, and internal teams informed. Verified load and booking details for accuracy and completeness before updating internal records. Maintained structured records of shipments, booking information, status updates, and communication history for future reference. Collaborated with both internal teams and external transportation partners to ensure efficient shipment execution. Managed various time-sensitive loads while sustaining effective communication, documentation, and follow-through. Directed unresolved operational issues to the appropriate team members for additional support.
Skills & Expertise
Education
- Senior High School GraduateLiceo de Cagayan University · — — 2026
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