Ashley F.
Customer Service | Sales
Actively lookingNew to PlatformLanguages
English
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About
Results-driven Customer Service and Virtual Assistant professional with 8+ years of experience in customer support, sales, administrative coordination, and client relations. Skilled in CRM management, appointment setting, customer communications, and operational support while maintaining professionalism and efficiency.
Throughout my career, I’ve worked with international clients and fast-paced teams. Recognized for strong communication, adaptability, and problem-solving skills. Passionate about helping businesses improve operations, strengthen client relationships, and create positive customer experiences.
Experience
IRRIGATORS DEVELOPMENT OFFICER A
National Irrigation Administration (NIA) · 2023 — 2025- Managed correspondence, calendars, and inboxes while ensuring accurate record-keeping. - Streamlined documentation processes, reducing errors and guaranteeing timely reporting. - Coordinated communication among stakeholders and developed training materials to enhance staff efficiency.TELEMARKETER/APPOINTMENT SETTER
Advergreen Digital · 2024 — 2025- Conducted high-volume outbound calls to schedule appointments with qualified leads. -Managed CRM records, ensuring accuracy in call logs and client data. -Organized calendars and facilitated smooth transitions to the sales team while building rapport with prospects.SALES ASSOCIATE REPRESENTATIVE
Convergys · 2020 — 2023-- Provided customer support through both inbound and outbound channels, addressing product inquiries and service requests. - Maintained CRM records, processed orders, and conducted timely customer follow-ups while consistently meeting sales targets.CUSTOMER SERVICE ASSOCIATE
Sutherland Global Services · 2017 — 2020- Delivered support via phone and email for Amazon UK customers, effectively resolving the majority of customer issues during first contact. -Handled returns, refunds, and order tracking with a focus on accuracy and compliance.
Skills & Expertise
Education
- Bachelor of Science in Banking and FinancePresident Ramon Magsaysay State University · 2013 — 2017
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