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ASHWINI M. — Junior Network Support Specialist from India

ASHWINI M.

Junior Network Support Specialist

India No experience yet
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Languages
English
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About

Ashwini M, a seasoned professional in technical support and customer service, possesses two years of dedicated experience primarily at Movate in Chennai, India. During her tenure from August 2018 to October 2020, she contributed significantly as a Network Engineer, providing extensive support for networking devices and diagnosing LAN/WAN connectivity issues. She showcased proficiency in technical and non-technical communication, effectively resolving client inquiries and enhancing customer satisfaction. Ashwini holds a Bachelor of Engineering in Electronics and Communication from CSI College of Engineering and is currently enhancing her networking skills with a focus on CCNA fundamentals. She has been recognized for her outstanding performance, receiving awards such as the Best Performer and Employee of the Year for her contributions to projects like “NETGEAR.” Despite a career hiatus for personal obligations, she continued skill development, staying updated with IT and networking trends, thus preparing to resume her professional journey in a technology-oriented role.

Experience

  • Technical Support

    Movate · 2018 — 2020
    Interacted with clients to gather requirements, conduct risk assessments, and resolve technical issues. Assisted with project planning, scheduling, and coordination of tasks. Supported sales teams with competitor analysis and opportunity prioritization. Managed client queries to ensure professional customer service and satisfaction. Communicated effectively with teams and customers on both technical and non-technical matters.

  • Network Engineer

    Movate · 2017 — 2020
    Provided technical support and troubleshooting for networking devices, addressing connectivity issues. Assisted customers with device configuration and installation while diagnosing LAN/WAN problems. Analyzed technical issues using GUI tools and gathered end-user requirements. Handled technical inquiries through calls, emails, and chat support, resolving client-related technical issues.

Skills & Expertise

Project CoordinationIT and NetworkingCustomer ServiceHelpdeskTech Support

Education

  • Bachelor of Engineering in Electronics and Communication
    CSI College of Engineering · — — 2017
  • Higher Secondary Certificate (HSC)
    St.Mary’s Girls Higher Secondary School · — — 2013
  • Secondary School Leaving Certificate (SSLC)
    St.Mary’s Girls Higher Secondary School · — — 2011

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