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Asivhothe L. — Mid-Level Administrative and Customer Support Specialist from South Africa

Asivhothe L.

Mid-Level Administrative and Customer Support Specialist

South Africa 3-6 years
Open to offersNew to Platform
Languages
English
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About

Asivhothe L. is a dedicated professional skilled in administration, sales support, and customer relations, bringing extensive experience from industries such as engineering support and information services. At Sist Engineers, Asivhothe led a team by providing administrative support, managing records, and improving process efficiencies by 15%. Transitioning into reception, she managed front desk operations at Makhado Information Center, maintaining a 95% customer satisfaction rate. Her expertise in MS Office facilitated data capture and reporting efficiency, streamlining operations significantly. At PayJoy, her role as a sales admin saw the implementation of a lead tracking system, boosting sales productivity by 20% and contributing to a 10% increase in sales revenue. In parallel to her professional engagements, she undertook comprehensive training programs in food preparation and computer applications, adding depth to her diverse skill set. Fluent in English, Tshivenda, and Sotho, Asivhothe is well-equipped to tackle multilingual environments.

Experience

  • Sales Admin

    PayJoy · 2025 — 2026
    Assisted with sales administration, focusing on data capture and reporting for a team of 10 sales representatives to ensure accuracy in sales data. Engaged with customers through phone and email, providing timely responses and achieving effective resolution rates. Supported the sales team by managing lead follow-ups and tracking deals to enhance productivity. Participated in sales strategy discussions and offered insights based on sales data analysis to improve sales performance.
  • Receptionist

    Makhado Information Center · 2022 — 2025
    Oversaw front desk functions, managed incoming calls, and scheduled appointments for a team of 20 staff, thus ensuring smooth operations. Delivered excellent customer service by addressing queries and maintaining accurate records, achieving a high customer satisfaction rate. Developed and implemented a new filing system to enhance document retrieval efficiency and minimize paperwork discrepancies. Trained new staff members on office procedures, contributing to team productivity.
  • Admin Clerk

    Sist Engineers · 2020 — 2022
    Provided administrative support for a team of 15 engineers, managed records, and assisted in data capture and reporting. Coordinated meetings and events while ensuring timely project delivery and client satisfaction. Streamlined invoicing processes to reduce errors and improve payment turnaround time. Prepared reports and presentations for management, contributing data analysis insights to facilitate business decisions. Maintained office supplies, managed petty cash, and supported efficient office operations.

Skills & Expertise

Education

  • High School
    Centauri Combined School · 2011 — 2016

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