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assley M. — Mid-Level Customer Service Team Leader from Philippines

assley M.

Mid-Level Customer Service Team Leader

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Assley M. is an experienced professional with over eight years specializing in customer service, technical support, quality assurance, and team leadership. She has worked across diverse sectors including the real estate, automotive, mortgage servicing, and outsourcing industries. At Sunshine Field Services LLC in the mortgage servicing and home insurance industries, Assley ensured that inspection photos met quality standards. As a Customer Service Representative at Iqor, she provided sales support for online catalogs. At Support Zebra, SMART APARTMENT DATA, and ONYX Enterprises, her responsibilities ranged from cold calling for apartment listings to delivering technical support for car parts and accessories, later serving as a subject matter expert and team leader. She is skilled in tools such as MS Office, Trello, Google Workspace, and HubSpot.

Experience

  • General Admin Task

    Brokerage Company · 2022 — 2023
    Performed administrative duties on a part-time basis.
  • Quality Assurance

    Sunshine Field Services LLC · 2022 — 2022
    Ensured clarity and compliance of photographs taken by inspectors for the Mortgage Servicing and Home Insurance industries.
  • Team Leader

    ONYX Enterprises · 2021 — 2022
    Led the team to enhance performance and service delivery.
  • SME (Subject Matter Expert)

    ONYX Enterprises · 2020 — 2021
    Served as a subject matter expert in the customer support team.
  • Customer Care Ambassador and Technical Support

    ONYX Enterprises · 2017 — 2020
    Provided customer care and technical support for car parts and accessories.
  • Customer Care Ambassador

    Support Zebra · 2017 — 2017
    Conducted Cold Calling to verify apartment availability, amenities, and room rates.
  • Customer Service Representative

    Iqor · 2015 — 2016
    Engaged in sales and provided customer service for online catalogs.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration major in Human Resource and Developmental Management
    Holy Cross of Davao College · 2010 — 2014

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