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Aubrey J. — Junior Customer Service Representative from Philippines

Aubrey J.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Aubrey Jeane G. is an experienced Customer Service Representative and Technical Support Agent with over two and a half years of expertise in the call center, technology, and creative administration domains. Fluent in both Filipino and English, and holding a Bachelor in Arts and History from Occidental Mindoro State College, Aubrey Jeane G. has supported customers and technicians at companies such as Intelliworx Ph, IW Technologies, and Kanto Kollective. Her responsibilities included handling customer inquiries through phone calls, emails, and live chats, monitoring and supervising on-site technical staff, and ensuring the quality of delivered services. As a Creative Team Admin and Social Media Manager, she has managed schedules, organized creative assets, prepared reports, and coordinated with internal teams as well as clients for project deliverables within the creative industries.

Experience

  • Creative Team Admin / Social Media Manager

    Kanto Kollective · 2024 — 2025
    Managed creative team calendars, schedules, and appointments, maintained both digital and physical records and creative assets, and prepared reports, presentations, and project documentation. Tracked project deadlines and deliverables, coordinated with internal teams, clients, and vendors, and assisted with setting project timelines, monitoring tasks, and communicating updates to stakeholders.
  • Customer Service Representative

    Intelliworx Ph · 2023 — 2025
    Supported customers by addressing inquiries and listening carefully to concerns; maintained responsibility for the overall quality of customer service and assistance provided.
  • Tech Support Agent

    IW Technologies · 2023 — 2023
    Monitored, supervised, and reported issues related to technicians on site, ensured technicians followed directives, and prepared personnel assignments prior to work order execution.

Skills & Expertise

Education

  • Bachelor in Arts and History
    Occidental Mindoro College · 2019 — 2023

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