Aurelio A.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Aurelio A. P. is a dedicated professional with a comprehensive background in customer service, technical support, and culinary arts. With extensive experience in notable corporations such as iFive Global, Alta Resources, and Sutherland, he has honed his skills in providing excellent customer experiences, troubleshooting mobile connectivity issues, and offering technical support across various industries, including the telecommunication and hospitality sectors. At Alta Resources, he actively contributed as a Customer Service Associate for Victoria's Secret, while also excelling in roles like Technical Support at AsiaTeleservices, where he handled VOIP service issues. His educational journey includes a strong foundation in hotel and restaurant management from the University of Santo Tomas, along with specialized vocational training in digital computer hardware. Aurelio's multifaceted experience in event coordination and mechanical analysis underscores his capability in delivering diverse and valuable contributions to any organization.
Experience
Operations Representative Specialist
iFive Global · 2024 — 2024Engaged in duties relevant to operational support.Customer Service Associate
Alta Resources - Victoria's Secret · 2023 — 2023Handled customer inquiries, providing service assistance as needed.Sales Support (MSS)
Sutherland - AT&T Mobility · 2022 — 2022Delivered customer service for phone mobility, outlining plan services and features, including information on offers for phone upgrades and benefits.CSR / Technical Support
AsiaTeleservices · 2021 — 2022Addressed email ticket concerns and provided troubleshooting instructions for various call issues related to VOIP services.Technical Support
Clearsource · 2019 — 2020Assisted in diagnosing and troubleshooting the client's Traeger WiFire Grill, providing education on issues and replacing necessary parts via Zoom.Billing / Tech.Tier-II
Sitel Phils. Corp. · 2018 — 2019Conducted billing statement inquiries and resolved technical issues based on the client's bundle service options including Cable, Internet, or phone services.Financial Analyst II
Convergys Mega Mall · 2017 — 2017Discussed clients' credit card privileges, recommended appropriate card types, and managed account updates for local and international travel.Customer Service Representative
ALTA Resources · 2016 — 2017Supported clients in ordering online and ensured accurate product code (SKU) information was provided.Billing / Tech.Tier-II
Sitel Phils. Corporation · 2014 — 2016Facilitated resolution of client billing inquiries and technical issues relating to bundle services.Sales Agent
Buy and Sell / Used Cars · 2014 — 2014Engaged in sales activities related to used cars.Customer Service Representative
Ibex, Silver City / AT&T Uverse · 2013 — 2014Resolved technical and billing concerns for clients depending on their bundle service type.Sales Agent
Buy and Sell / Used Cars · 2012 — 2013Participated in sales operations related to used cars.Customer Service Representative
Transcom / Smart Welcome · 2012 — 2012Managed customer service interactions.Sales Agent
Buy and Sell / Used Cars · 2012 — 2012Engaged in sales of used cars.Tech. Support
Teletech Cainta / AT&T · 2011 — 2012Addressed and resolved technical concerns depending on client's bundle service type.Chief Cook
Benj. and Jet Resto · 2011 — 2011Oversaw kitchen operations and food preparation.Com 1
A Venue Hotel and & Suites · 2010 — 2010Managed food preparation in the hotel restaurant.Chief Cook
Old Town Coffee Shop · 2010 — 2010Led cooking operations in the establishment.Chief Cook
Rocky Rest. Riyadh,KSA · 2000 — 2004Managed kitchen activities and staff training.Account Manager/ BGO
United Parcel Service · 1994 — 1998Handled account management responsibilities.Chief Cook
Silahis Intl. Hotel, Manila · 1980 — 1989Oversaw kitchen management and culinary operations.
Skills & Expertise
Education
- Digital Computer HardwarePhil. Woman's University · 1984 — 1985
- Bachelor of Science in Hotel and Restaurant ManagementUniversity of Santo Tomas · 1981 — 1983
- High SchoolAquinas School · 1977 — 1980
- ElementaryAquinas School · 1970 — 1976
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