Aurora C.

Aurora C. is a dedicated Customer Service Representative with significant experience in the hospitality and travel industries. She began her recent career at Intercontinental Hotels Group, where she was responsible for troubleshooting online reservation issues and managing customer complaints. Before that, at Sykes Enterprises, she managed resolutions for clients of Xpedia Group, enhancing customer satisfaction and mitigating complaints through coordination with third-party service providers. Additionally, Aurora effectively contributed to improving standard operating procedures by collaborating with cross-functional teams. Her strong capabilities in complaints handling, team leadership, and technical support are demonstrated by her history of exceeding key metrics and being consistently recognized as a top performer. Aurora also has a strong academic foundation with a specialization in computer studies. Her earlier experiences include a sales role at Alorica for a US-based flower shop, where she excelled in customer service during seasonal peaks.