Axene G.
Mid-Level Operations Team Leader
Open to offersNew to PlatformAbout
Axene G. is an accomplished professional with a Bachelor of Arts in Broadcasting from Bulacan State University, where she graduated Magna Cum Laude in July 2023. Currently serving as an Operations Team Leader at TELUS Digital in Taguig City, she excels in content generation and quality assurance for Automatic Speech Recognition projects. Her role highlights include supervising a team of 15, optimizing operational performance, and enhancing model precision through data-driven strategies. Prior to this, she contributed as a Writer for the City Government of Taguig, crafting comprehensive news articles and social media content. Her earlier experiences also include roles as a Social Media Manager for BigMedia PH Digital Corporation, a Customer Service Associate at Concentrix, and a Crew Member at McDonald's, where she was recognized for exceptional customer service. Axene is proficient in key digital tools and platforms, demonstrating strong writing, content creation, and interpersonal communication skills across various professional contexts.
Why hire me
Employers should hire me because I bring 4 years of combined experience in communication, content, operations, customer support, digital marketing, and Generative AI. I’m adaptable, detail-oriented, and comfortable working in fast-paced environments where quality and deadlines matter. I take ownership of my work and always aim to understand the goal behind every task and not just complete it. My experience as a Team Leader has strengthened my skills in problem-solving, communication, process management, and working with different people. I’m a quick learner who can adapt to new tools, guidelines, and workflows. Whether you need support with content, customer service, data-related tasks, or daily operations, I’m committed to being reliable, proactive, and easy to work with while delivering high-quality results.
Experience
Operations Team Leader
TELUS Digital Philippines | ByteDance · 2023 — 2026Oversaw content generation by conducting detailed reviews of submissions to ensure accuracy and high-quality outputs. Excelled in roles for Automatic Speech Recognition projects, transcribing audio data, and assuring quality by reviewing other labelers' work. Developed image descriptions for the Visual Large Language Model while crafting analyses and summaries for video content. Maintained team performance by supervising a team of 15 members and managing daily operations, implementing data-driven action plans, and enhancing model performance through calibration efforts.Writer
City Government of Taguig · 2023 — 2024Wrote news articles, captions, and social media content for the Taguig LGU's official Facebook page, highlighting the activities of Mayor Lani Cayetano and city officials. Covered local events and city projects, producing articles on various initiatives, programs, and celebrations. Researched to prepare speeches and messages consistent with the mayor's advocacy.Social Media Manager (Internship)
BigMedia PH Digital Corporation · 2022 — 2022Managed social media accounts for PinoyAds Ang Classified Ads ng Bayan, creating and publishing engaging written and video content on Facebook, Instagram, and TikTok. Conducted research and analysis of trending news to inform content plans that resonate with target audiences.Customer Service Representative
Alorica Philippines · 2020 — 2021Handled international voice accounts for food delivery and cosmetics, assisting customers with order inquiries, payment issues, and general product support to enhance customer experience.Crew Member/Guest Experience Leader
Golden Arches Development Corporation (McDonald’s BGC Forum) · 2018 — 2019Delivered quality customer service in a fast-food setting, ensuring a friendly atmosphere while processing orders and addressing customer needs. Assisted in hosting events and programs, providing a memorable experience for guests and celebrants.
Skills & Expertise
Education
- Bachelor of Arts in BroadcastingBulacan State University – Main Campus · 2019 — 2023
- Humanities and Social Sciences StrandSignal Village National High School · 2012 — 2018
Photos
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