Ayush T.
Mid-Level AI Data Annotation Specialist
Open to offersNew to PlatformAbout
Ayush T. is a detail-oriented professional specializing in AI data annotation, customer support, legal back-office operations, and quality analysis. Leveraging his skills in image and video labeling, data validation, and SOP compliance, he has consistently excelled in enhancing operational efficiency both remotely and in office settings. At Provana Pvt Ltd, he served as a Process Expert and Quality Analyst, where he conducted document reviews and performed quality checks with over 98% accuracy, improving workflows and ensuring SOP compliance. As a Data Annotation Freelancer, he annotated diverse datasets for AI/ML training projects, maintaining a high level of precision. His tenure at I Energizer and Cogent E Services Pvt. Ltd. involved managing customer support through multiple channels, achieving high customer satisfaction. Ayush holds a Bachelor of Commerce from Dr. Bhimrao Ambedkar University and is proficient in using CRM systems and tools like Google Sheets and MS Excel.
Experience
Process Expert | Quality Analyst
PROVANA PVT LTD · 2025 — 2026Executed document review and managed legal back-office case processing. Conducted data validation and quality checks, maintaining accuracy above 98%. Identified process errors and enhanced workflows while ensuring compliance with Standard Operating Procedures (SOPs). Compiled quality reports and monitored adherence to Service Level Agreements (SLAs).Data Annotation Freelancer
Remote · 2024 — PresentAnnotated images, videos, and text datasets for projects in AI/ML training. Employed bounding box and polygon techniques using CVAT and Label Studio. Reviewed and corrected mislabelled datasets, sustaining an annotation accuracy of over 95%. Engaged in text classification, sentiment analysis, and preparation of chatbot training data.Customer Support Executive
I Energizer · 2024 — 2024Delivered customer support via phone for inquiries related to products and services. Assisted customers in resolving issues while upholding strong communication practices. Conducted follow-ups to guarantee customer satisfaction and prompt resolution of issues. Contributed to process improvements and enhanced customer handling workflows.Customer Support Executive
Cogent E Services Pvt. Ltd., Noida · 2022 — 2023Managed customer inquiries through calls, chats, and emails. Utilized CRM systems to manage support tickets, ensuring service quality. Worked on resolving customer issues effectively while maintaining high levels of customer satisfaction.
Skills & Expertise
Education
- Bachelor of CommerceDr. Bhimrao Ambedkar University (Agra) · 2019 — 2022
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