AZALEA T.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Azalea T. has a rich background in customer support and management across diverse industries. She served as a Customer Service Representative at Lizardbear Tasking Inc./TaskUs, where she excelled in managing customer experiences via multiple channels and was recognized with a cash award for her effectiveness in issue resolution. As an Online ESL Teacher at 51Talk, she tailored English language lessons for international students. Her entrepreneurial skills were honed as a Business Owner managing five stores under the Leslie Corporation's Minute Burger franchise, where she handled compliance, staff management, marketing, and financial oversight, achieving awards for sales excellence. Previously at the Social Security System, she held progressive roles, eventually becoming a Corporate Executive Officer II, focusing on loan management and accounting processes. A graduate in Journalism and holder of an MBA, Azalea’s education and various certifications, including TEFL and caregiving, further underline her commitment to professional development.
Experience
Customer Service Representative / Teammate
Lizardbear Tasking Inc. (PEZA) / TaskUs Pampanga · 2023 — 2025Managed customer experience by addressing and resolving issues through multiple support channels, including voice, chat, and email. Performed tasks effectively and timely, along with additional related functions.Online ESL Teacher
51Talk · 2023 — 2023Confirmed bookings from international students to provide English language instruction via an online platform.Business Owner / Manager/Franchisee (5 Stores)
Leslie Corporation (Minute Burger) · 2014 — 2021Oversaw compliance with business licenses and health and safety permits. Recruited, trained, and supervised staff on store operations. Organized staff schedules and prepared payroll while promoting and marketing the business. Maintained records of inventory, sales, and wastage, while coordinating with suppliers and licensing authorities.Corporate Executive Officer II
Social Security System · 2010 — 2014Supervised the Operations Accounting Section's functions. Reviewed loan repayment prooflists and adjusted debits/credits. Prepared special vouchers for loan refunds and facilitated loan repayments for posting.Senior Member Services Representative
Social Security System · 1998 — 2010Oversaw operations in the Member Assistance Section. Assisted members with queries and verified their coverage, contributions, and loan status. Reviewed and approved applications for benefits, loans, and membership.Information Officer
Social Security System · 1998 — 1998Conducted seminars and prepared evaluation reports. Provided orientation on SSS matters to visiting individuals and served as a resource speaker for media engagements.Service Bureau Contractual
DBP Service Corporation · 1993 — 1998Worked as an office clerk and generalist counter personnel at the SSS Dagupan Branch. Provided administrative support in various capacities.Message Handling Specialist / Customer Service
Easy Call Int’l Inc. · 1992 — 1992Handled the reception and transcription of customer messages via phone, transmitting these messages to recipients using a pager device.English Teacher
Mother Goose Special School System, Inc. · 1991 — 1992Prepared lesson plans weekly while monitoring class attendance. Conducted discussions and interactions involving lessons, assignments, and assessments, and communicated progress to parents.
Skills & Expertise
Education
- Master of Business AdministrationLyceum Northwestern University · 2009 — 2010
- Bachelor of Arts JournalismUniversity of the Philippines · 1986 — 1991
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