Aze N.
IT Service Delivery Specialist
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Aze Nicole B. is an experienced IT Support Specialist adept in troubleshooting, network support, and system maintenance. Currently working with Philippine Batteries Inc. under the Ramcar Group Company, Aze provides onsite and remote technical support for end users across office and production environments. Equipped with skills in hardware installation, network configuration, and remote support tools like AnyDesk and Remote Desktop, Aze effectively manages and resolves IT incidents using a ticketing system. Aze's career includes roles as an IT Service Delivery Specialist at Elixer, where they assisted employees by installing and configuring hardware, software, and accounts for new hires. Prior experience as an office clerk at BDO Corporate Center Ortigas further honed Aze's capability in document management and client policy verification. With internship experiences enriching their foundation in cabling, networking, and printer troubleshooting, Aze remains committed to enhancing IT operations and guiding new team members with technical expertise.
Experience
IT STAFF (IT Service Delivery Specialist)
Elixer · 2021 — 2022Provided technical troubleshooting support to end users, installing and configuring both hardware and software. Managed setup of new employee systems and addressed printer issues while resolving incidents.IT Service Delivery Specialist
Philippine Batteries Inc. Ramcar Group Company · 2022 — PresentDelivered onsite and remote technical assistance to end users in both office and production settings. Resolved hardware, software, network, and internet issues while managing incidents through a ticketing system. Performed remote troubleshooting with tools like Remote Desktop and AnyDesk, and configured user accounts and workstations for new hires.OFFICE CLERK
BDO Corporate Center Ortigas · 2021 — 2021Assisted in encoding account details of submitted policies, documenting files, and scanning documents such as acknowledgement and official receipts. Helped in receiving and verifying all policies submitted by clients.Intern
Camp Crame (ITMS - IT Department) · 2019 — 2020Engaged in cabling, networking, and troubleshooting activities.Intern
Qualimed Hospital (IT Department) · 2019 — 2020Handled printer troubleshooting, encoding tasks, and reformatting laptops and desktops.
Skills & Expertise
Photos
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