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B H. — Senior Operations Program Manager from India

B H.

Senior Operations Program Manager

India 6+ years
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About

Balaji B. is an experienced Operations Program Manager specializing in HR Operations, process improvement, and stakeholder management. Based in Hyderabad, he has amassed over a decade of expertise working with companies such as Amazon, Uber, and Decathlon. At Amazon, Balaji manages a 14-member team, improving service delivery and resolving complex user issues. He led notable projects involving AI-driven workflow automation and training programs, significantly enhancing operational efficiency and stakeholder engagement. During his tenure at Uber, he optimized recruiting processes, achieving high satisfaction ratings through efficient HR scheduling operations. At Decathlon, Balaji advanced team capabilities by designing effective training and documentation frameworks. His early career at TATA Consultancy Services focused on CAD design and quality assurance in engineering. His educational background in Mechanical Engineering and AI certifications underscore his technical and analytical capabilities. Fluent in English, Telugu, Hindi, and Tamil, Balaji is adept at navigating fast-paced, multicultural environments.

Experience

  • People Manager, Operations

    Amazon · 2024 — Present
    Lead a multilingual HR and operations support team serving APJC stakeholders. Oversee daily service delivery, task allocation, and adherence to SLA and quality standards. Act as the escalation authority for high-priority user issues, consulting with partners and managing sensitive data through strict protocols. Conduct audits to identify operational inefficiencies and implement improvements in SOPs and guidelines. Developed an AI-powered automation pilot that streamlined workflows and scaled across the organization. Created two training initiatives for associates, securing stakeholder support across various functions. Redesigned cross-functional workflows using HRIS data to enhance operational outcomes.

  • Recruiting Coordinator

    Uber · 2022 — 2024
    Established and nurtured relationships with recruiters and hiring managers to manage high-volume HR scheduling operations, maintaining a 48-hour service level agreement and high stakeholder satisfaction. Conducted root-cause analysis of scheduling issues and executed proactive checks to reduce rescheduling rates and enhance service delivery.

  • People & Project Manager

    Decathlon Sports India Pvt. Ltd · 2017 — 2022
    Developed and led a team to facilitate internal promotions through structured coaching and collaboration. Crafted training and documentation systems to enhance program completion rates while managing workforce demands for over 1,000 profiles across various locations.

  • Assistant System Engineer

    TATA Consultancy Services · 2015 — 2017
    Produced CAD design for the Grainger project and subsequently transitioned to the QA/QC team due to recognition for exceptional quality and meticulous attention to detail in processes.

Skills & Expertise

HR Generalist

Education

  • Bachelor of Technology, Mechanical Engineering
    SASTRA University · 2011 — 2015

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