Baby G.

Baby Grace L. is a dedicated Virtual Assistant with a strong background in customer service and administrative management, driving performance optimization and customer success. Based in Cebu, Philippines, she has honed her skills in a variety of roles. As a Customer Service Representative at Dynata, she conducted over 80 outbound surveys daily and reduced drop-off rates by 30%. Her tenure at Teleperformance saw her managing over 100 inbound calls daily, where she improved first-call resolution rates and consistently maintained a 95% customer satisfaction rating. With a Bachelor in Secondary Education from Cebu Technological University, she also brings teaching experience from Idea Academy Cebu, where she increased student speaking confidence by 70%. Proficient in major CRM systems and tools like Google Workspace, Microsoft Office, and Mailchimp, she is committed to delivering exceptional administrative and customer support.