Bai S.
Customer Service Representative/ Rider Service Representative
Actively lookingNew to PlatformAbout
Hi, my name is Bai Sarah. I have several years of experience in customer service, technical support, Medicare, and solar energy campaigns. Throughout my career, I have handled a wide range of customer inquiries, resolved concerns efficiently, and provided excellent customer service.
I also worked as a Subject Matter Expert (SME), where I supported team members, shared product and process knowledge, and helped improve overall team performance. In my Medicare experience, I assisted customers with plan-related questions, eligibility, and enrollment information. In the solar energy industry, I helped qualify customers, explain energy-saving benefits, and schedule appointments for solar consultations.
I am reliable, detail-oriented, and eager to learn. I enjoy helping people, solving problems, and working collaboratively with a team. I am now looking for an opportunity where I can continue to grow professionally, contribute my skills and experience, and be a valuable part of a company's success.
Experience
Customer Service Representative
Ibex Global · 2018 — 2024In my previous role, my responsibilities included handling customer inquiries, providing technical and account support, and ensuring timely and accurate solutions through chat, email, and calls. I focused on delivering excellent customer service and maintaining high satisfaction levels. In terms of achievements, I was promoted to an SME, where I supported and trained team members, shared best practices, and helped improve team performance. I was also able to consistently meet or exceed performance metrics while improving my communication, problem-solving, and multitasking skills.
Skills & Expertise
Education
- BSA in AgricultureAgusan Del Sur College state of Agriculture and Technology · 2018 — 2018
Photos
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