Baliqees J.

Baliqees J. is an Experienced Call Representative and Customer Service Specialist with over four years of experience in remote customer engagement across service-based businesses and the food industry. She has demonstrated expertise in outbound calling and appointment setting, lead qualification, and management of high-volume dialer systems. In her role with The Slice Bake, UK, Baliqees increased customer orders by 40% through targeted customer engagement and managed client scheduling and promotional campaigns. While serving as a freelance customer service representative, she handled CRM documentation, high-volume communications, and objection handling to boost conversion rates. Baliqees also brings administrative experience from coordinating official schedules within a governmental office environment. She holds a B.Sc. in Public Administration and certifications in Human Resource and Project Management.