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Bambie M. — Mid-Level Healthcare Patient Support Specialist from Philippines

Bambie M.

Mid-Level Healthcare Patient Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Bambie G. is a dedicated Patient Support Specialist with substantial experience in the healthcare industry, known for providing exceptional support to patients in fast-paced environments. With a focus on coordinating appointments, verifying treatment schedules, and assisting with patient inquiries, Bambie ensures precise documentation while maintaining strict HIPAA compliance. She is proficient in several healthcare systems, including Genesys, Call Center Application, EAB, and Atlas, which facilitate efficient patient communication and scheduling. In her role at Western Dental and Brident Dental Clinics from February 2024 to July 2026, Bambie excelled in managing high call volumes and delivering unmatched customer service to maintain patient satisfaction. She adeptly utilized platforms to manage patient interactions, maintain detailed records, and ensure seamless clinic operations, reflecting her strong commitment to patient care and experience.

Experience

  • Patient Support Specialist

    Western Dental and Brident Dental Clinics · 2024 — 2026
    Supported patients by managing flight, hotel, and travel reservation inquiries through various communication channels. Resolved booking changes and travel-related concerns efficiently while upholding high standards of customer service.
  • Patient Support Specialist

    Telus International · 2022 — 2023
    Provided outstanding patient support through inbound and outbound calls, offering empathetic and timely assistance. Scheduled and managed patient appointments while ensuring data accuracy in healthcare systems. Coordinated with healthcare providers to facilitate seamless patient care and addressed inquiries related to treatment schedules.
  • Customer Service Representative

    IGT Solutions · 2020 — 2021
    Assisted customers with inquiries about products, purchases, and returns while ensuring a positive shopping experience. Managed multiple requests in a busy retail setting, maintaining professionalism and attention to detail. Built strong relationships through effective communication and personalized service.

Skills & Expertise

Education

  • Bachelor of Business Management
    Western Institute of Technology · 2020 — 2023

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