Barrien L.

Lead Generation – Tools & Skills (2.5 Years)

*B2B & B2C Lead Generation

*Prospect Research & Data Mining

*LinkedIn Sales Navigator*Apollo.io, ZoomInfo, Hunter.io

*Email Outreach & Cold Campaigns

*CRM Management (Salesforce, HubSpot, Zoho)

*Lead Qualification & List Building

*Google Sheets & Microsoft Excel

-Customer Service & Retail-Skills & Experience

*Account Management & Order Processing

*Order Verification & Tracking

*Customer Support via Phone, Email, and Chat

*Billing & Payment Assistance

*Issue Resolution & Complaint Handling

*Product Knowledge & Upselling

*CRM Tools (Salesforce, Zoho, HubSpot) 

*Microsoft Office & Google Workspace

-Technical Support- Skills & Experience

*Troubleshooting hardware, software, and account issues

*Guiding customers through technical problem resolution

*Upselling and cross-selling products/services during support

*Knowledge base creation and documentation

*Remote support via chat, phone, and email

*CRM Tools (Salesforce, Zoho, HubSpot)

*Microsoft Office & Google Workspace