Beatriz P.

Beatriz S. is a seasoned professional specializing in customer operations with extensive experience across various sectors. At Infosys, Beatriz excelled as a Senior Processing Executive, managing high-volume participant accounts while ensuring compliance with stringent plan regulations. During her tenure at Accenture, she reinforced her expertise in data integrity through rigorous account audits and comprehensive client advisory. At Concentrix, she was pivotal in quality assurance, conducting call evaluations to enhance performance metrics, and spearheaded process improvement initiatives as a Subject Matter Expert. Her proficiency extends to claims lifecycle management from her experience at Asurion, where she facilitated the claims process and liaised with clients for updates. Beatriz holds a BS in Hotel and Restaurant Management from ISHRM and has also completed an A1 in Spanish Language at TESDA. Her technical toolkit includes advanced use of Microsoft Excel, Salesforce CRM, and Oracle.