Benjie R.
Senior Sales Trainer
Open to offersNew to PlatformPortfolios
About
Benjie R. has built a diverse career in the business process outsourcing (BPO) and customer service industry in the Philippines, holding roles from Technical Support Advisor to Sales Trainer II. At companies such as SPI CRM, Alorica, Acquire BPO, and Concentrix CVG Philippines, Inc., Benjie managed high-volume inbound and outbound call handling, resolved complex technical and billing queries, and guided clients in purchasing business supplies and accounting software. Progressing at Concentrix, Benjie advanced from a Program Ready Trainer to developing professionals in both technical and sales support, specializing in sales methodology and the full sales closing process. Additionally, Benjie contributed to protocol development for call center operations, showcasing strong command of Microsoft Office tools, and consistently ensured efficient, quality-driven customer interactions.
Experience
Call Center Technical Support, Advisor I
Concentrix CVG Philippines, INC. · 2020 — 2026Managed inbound and outbound calls for customers purchasing checks and business supplies. Engaged with customers via live chat to guide them through accounting software investments, ensuring tailored solutions to their needs.Sales Trainer II
Concentrix CVG Philippines, INC. · 2026 — PresentSpecialized in developing expertise for Technical and Sales Support roles, focusing on sales methodology and coaching professionals in effective value proposition articulation and process efficiency.Debt Collection Agent
Acquire BPO Philippines · 2020 — 2020Facilitated both inbound and outbound calls to recover outstanding debts, employing negotiation skills to resolve accounts. Established manageable repayment plans to ensure cash flow and adherence to credit standards.Customer Service Representative
Alorica Philippines · 2018 — 2019Managed high volumes of inbound calls, providing crucial support for technical and internet-related issues while performing troubleshooting. Participated actively in operational development, aiding in the creation of support protocol policies for standardizing procedures.Customer Service Representative
SPI CRM / Relia Group Company · 2018 — 2018Handled a significant volume of inbound calls, addressing customer inquiries, product purchases, and complex complaints. Contributed to revenue enhancement by identifying opportunities for product upgrades. Maintained daily call logs to ensure operational efficiency and built positive working relationships with colleagues and supervisors.
Skills & Expertise
Education
- Bachelor of Science in Physical TherapyEmilio Aguinaldo College · 2017 — 2018
- Bachelor of Science in Physical TherapySt. Jude College · 2014 — 2017
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