Berlette D.

Collaborated with hiring managers to define recruitment requirements and draft job descriptions. Ensured interview panels were prepared by coordinating communication prior to interviews. Developed competency questions to enhance consistency during the interview process. Engaged with business leaders to implement effective recruiting strategies and set realistic expectations regarding timelines, compensation, candidate quality, and market feedback. Served as the primary point of contact for the Selection team and supervised daily deliverables of recruiters. Compiled hiring reports for leadership. Promoted diverse, inclusive, and equitable hiring practices while overseeing various talent acquisition initiatives. Provided training and support for junior recruitment staff, reviewed applications, and

Reviewed applications thoroughly to assess qualifications and identified top candidates for interviews. Scheduled meetings with hiring managers and stakeholders for effective candidate evaluation. Planned for future talent needs by developing pools of passive candidates to fill open positions.

Established asset hierarchy, identified data gaps, and conducted risk assessments for sustainable financial planning. Collaborated with senior leadership to create asset management policies and programs. Recommended improvements to enhance the program's effectiveness. Evaluated the condition and value of assets and assessed future costs for maintenance or replacement.

Coordinated administrative needs for the account in partnership with Operations Management to achieve optimal performance. Managed program files and organized team reports for reporting purposes. Served as the HR contact for the account, handling HR-related concerns, and securing confidential records. Participated in regular HR meetings to stay informed and liaised with other coordinators to share information and address common issues. Managed vendor scorecards and ensured their accuracy by updating necessary data. Oversaw supply inventory and submitted requisition requests for needed materials. Assisted in Customer Experience and Learning Services initiatives by coordinating resources and materials for team productivity.

Provided technical support and product expertise across various channels to customers. Delivered assistance for customer inquiries, ensuring satisfaction and resolution of issues.

Delivered customer service support as a Subject Matter Expert for Sprint & Nextel, assisting customers with inquiries and providing expert knowledge on products and services.