Bernadette A.

Bernadette A. is a seasoned customer support and technical service representative with extensive experience in renowned companies such as TDCX Sheridan, Sutherland Global Services, Convergys Philippines, and Shore Solutions Inc. She most recently served as a Support Ambassador for Airbnb, managing client interactions from July 2021 to March 2023. Bernadette has a proven track record with roles specializing in customer and email support at Houzz US and as a consultant at HomeAway US. Her technical expertise includes troubleshooting with Microsoft Windows and MAC OS and proficiency in data communication protocols like TCP/IP and tools such as ping and traceroute. Her foundational training from the Technological Institute of the Philippines and Informatics in Cubao laid the groundwork for a career characterized by excellent English communication skills and the ability to work both collaboratively and independently.