Bernalyn G.
Mid-Level Administrative Support Specialist
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About
Bernalyn G. is an experienced professional with a background in customer service and administrative support within the business process outsourcing and enterprise administration sectors of the Philippines. As a Customer Service Representative at Alorica Philippines from 2025 to 2026, she addressed customer inquiries via phone, chat, and email, maintained accurate records, and consistently met service quality targets. Previously, she served as an Office Secretary at Seavirgo Enterprises, where she managed schedules, prepared reports and correspondence, and maintained filing systems. Proficient in data entry, Microsoft Office, Google Workspace, and basic CRM tools, Bernalyn G. is trained in efficiently handling documentation and supporting daily office operations.
Experience
Customer Service Representative
Alorica Philippines · 2025 — 2026Managed customer inquiries through phone, chat, and email in a dynamic setting. Effectively addressed customer issues while ensuring high satisfaction levels. Documented interactions accurately and updated customer records. Achieved performance targets consistently while upholding service quality standards.Office Secretary
Seavirgo Enterprises · 2016 — 2021Oversaw scheduling, appointments, and documentation for the office. Generated reports, emails, and business correspondence. Supported daily office functions and coordination efforts. Organized filing systems for efficient record retrieval.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in EnglishSt. Thomas More School of Law and Business · 2017 — 2019
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