Bernie D.

Bernie B. D. is an experienced professional in the BPO sector with over six years of expertise, encompassing roles such as technical support, email advocate, service recovery specialist, and team leader. Currently working at Gűns, a remote customer support provider, Bernie is involved in quality control and customer support. At Awesome CX in Davao, he advanced from an Email Support Advocate to a Service Recovery Specialist, focusing on handling escalations and transforming negative customer experiences into positive ones. As a team leader, he was responsible for quality analysis and product training. Previously, at VXI in Davao, Bernie assisted customers with technical troubleshooting. Proficient in tools like Zendesk, Kustomer, and Shopify, he possesses software proficiency and combines his versatility with excellent written and verbal communication skills, team collaboration, and customer satisfaction strategies.