Beverly A.

Beverly A. is a reliable and detail-oriented professional with nearly nine years of experience in customer service and sales, specializing in financial accounts focused on retirement plans. Throughout her career, she has excelled in explaining complex financial products in simple terms and resolving client issues via voice and email support. In her role at Cognizant, she supported U.S.-based clients with 401(k), IRA rollovers, and pension accounts, providing clear guidance on options, withdrawals, and regulations. As a Social Media Manager at TDCX, she was instrumental in managing content for small business Facebook pages, enhancing brand visibility, and driving lead conversion. Beverly previously worked at Teleperformance and Sutherland Global Services, where she developed strong client rapport and maintained high customer satisfaction scores while adeptly handling inquiries and complaints. She holds a Bachelor of Arts in Speech and Theater Arts from Bicol University. Beverly seeks a remote position where she can leverage her customer care and financial service expertise.