Beverly C.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Beverly C. is an experienced Customer Service Representative with a proven background in the insurance, healthcare, fast food, and logistics industries. At Optum Global Solutions from 2018 to 2026, she handled customer complaints, managed insurance claims and billing inquiries, and addressed questions regarding medical services and benefits, consistently aiming for high customer satisfaction. Previously, as Assistant General Manager at KFC, Beverly oversaw daily store operations, including sales management, staff supervision, and stock control, while resolving customer queries and maximizing profitability. Her experience as a Data Analyst at Trax Technologies involved collecting and analyzing transportation cost data within logistics and supply chain management. Beverly’s expertise centers on conflict resolution, service excellence, and claims and billing, grounded by a Bachelor of Science in Business Administration (Cum Laude) from Southwestern University.
Experience
Customer Service Representative
Optum Global Solutions · 2018 — 2026Managed customer complaints by offering suitable solutions and alternatives within designated timelines. Responded to inquiries concerning insurance claims and billing, while ensuring high levels of customer satisfaction through proactive engagement. Addressed questions related to medical services, insurance benefits, and product availability.Assistant General Manager
KFC · 2016 — 2018Oversaw daily operations of the store, focusing on sales, staff management, and resource allocation. Involved in the recruitment, training, supervision, and performance evaluation of staff members. Handled customer inquiries and resolved complaints while managing stock control and projections to enhance profitability and achieve sales targets.Data Analyst
Trax Technologies · 2015 — 2016Collected and analyzed data related to logistics and supply chain management. Evaluated transportation costs incurred from suppliers to customers.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationSouthwestern University · 2015 — 2016
- Secondary EducationOslob National High School · 2008 — 2009
Interested in this professional?
Sign in as an employer to save this profile or invite Beverly C. to a job.
Sign in as an employer