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Bhavya T. — Junior Customer Support Specialist from India

Bhavya T.

Junior Customer Support Specialist

India 2-3 years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Bhavya T. is a seasoned professional with experience in international and blended processes, known for her strong communication and coordination abilities. She has effectively utilized her skills at leading organizations like Amazon and Teleperformance in customer support roles, focusing on customer satisfaction and case resolution. At Teleperformance, she managed high-priority and escalated cases for VIP clients, ensuring high service quality and customer satisfaction. Her role as a KYC Executive at Amazon Pay involved strict adherence to regulatory guidelines ensuring high accuracy and turnaround times. Bhavya's technical proficiency includes a solid understanding of MS Office and compliance processes, underpinning her problem-solving capabilities in fast-paced environments. With a Bachelor of Commerce degree and a background in customer handling and escalation management, she brings a dedicated, customer-focused approach to her roles.

Experience

  • Client Support Executive

    Teleperformance
    Managed an international voice process with a strong emphasis on customer satisfaction, effectively resolving client queries in a fast-paced environment while adhering to service quality standards.
  • Customer Support Executive

    Amazon
    Participated in a blended process involving both voice and chat support, assisting customers with their orders, inquiries, and resolution of issues, while maintaining a customer-first approach aligned with SLA and quality metrics.
  • KYC Executive (L2)

    Amazon Pay
    Conducted verification of KYC documents in compliance with regulatory standards, ensuring high levels of accuracy and turnaround time. Managed escalations and complex KYC cases at Level 2 while strictly adhering to SOPs and audit requirements.
  • Customer Support Executive (L2)

    Teleperformance
    Served as Level 2 support for Flipkart's VIP customers, addressing high-priority and escalated cases with professionalism and accuracy. Worked closely with internal teams to facilitate prompt resolutions while upholding high service quality standards and customer satisfaction.

Skills & Expertise

Education

  • Bachelor of Commerce (B.Com)
    Institution not specified · — — 2024
  • 12th Passed
    CBSE Board · — — 2019
  • 10th Passed
    CBSE Board · — — 2017

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