Bianca R.

Bianca Rae L. is an experienced professional specializing in remote customer support and client outreach, with a career spanning companies in the service and legal domains. At Homeaglow, she currently provides multi-channel customer service via chat, text, email, and calls, and has participated in process improvement initiatives to boost client satisfaction. Previously at Tellex Pioneer Group in Makati City, Bianca Rae L. excelled as a Client Outreach Specialist, professionally communicating sensitive legal information and managing high call volumes. As Team Lead’s Second-in-Command, she further contributed by assisting in onboarding, training new team members, and tracking team productivity. She is proficient in CRM platforms and the Google Suite, and has been recognized for highest attained call-backs and revenue. Her background is supported by specialized training in virtual assistance and demonstrated adaptability in dynamic remote environments.