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Bilal A. — Junior IT Support Specialist from Oman

Bilal A.

Junior IT Support Specialist

Oman 1-2 years
Open to offersNew to Platform
Languages
English
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About

Bilal A. is a dedicated Customer Service Assistant currently serving at Gulf Sailor Trade LLC in Sur, Oman since March 2023. He began his career as a Junior IT Support professional from December 2018 to May 2020 in Bahawalpur, Pakistan, which gave him a firm foundation in technical support, including expertise in Active Directory User Management and Windows Installation & Troubleshooting. Bilal is also proficient in handling Ticketing Systems and exhibits capabilities in Customer Support. His educational background includes a High School Certificate from the Board of Intermediate and Secondary Education, Punjab with a level in EQF 4. Fluent in both English and Arabic, Bilal merges his technical skills with communication abilities to provide effective customer solutions.

Experience

  • Customer Service Assistant

    Gulf Sailor Trade LLC · 2023 — Present
    Provided assistance in customer service activities, addressing inquiries and supporting customer needs.

  • Junior IT Support

    null · 2018 — 2020
    Managed user accounts through Active Directory, applied Group Policy basics, and addressed Windows installation and troubleshooting tasks. Handled ticketing systems and delivered customer support, including password resets and account unlocks.

Skills & Expertise

Customer SupportCustomer ServiceHelpdeskCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • High School Certificate
    Board of Intermediate and Secondary Education, Punjab

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