Billy J.
Mid-Level Account Manager
Open to offersNew to PlatformAbout
Billy J. is a motivated professional with a wealth of experience in customer service, account management, and client support. Demonstrating a proven ability to manage high-pressure situations and resolve complex issues, Billy excels in providing exceptional service across various industries. As a Client Account Manager for TaskUs, he skillfully utilized CRM tools to manage and update client information within a debt settlement program, provided detailed financial breakdowns, and ensured seamless communication and satisfaction. In his prior role as a Customer Service Representative at TSA Philippines, Billy successfully handled high-stress interactions, resolving disputes to boost customer loyalty. His tenure as an Account Specialist at Concentrix further honed his skills, where he provided technical support, reducing cancellation rates and promoting customer satisfaction. Billy's qualifications include Six Sigma Yellow Belt Training and certifications in English Proficiency and Computer Servicing, underscoring his capability in technical troubleshooting, process improvement, and organizational skills. He holds a degree in Information Technology from Cavite State University.
Experience
Client Account Manager – Debt Settlement Program
TaskUs · 2025 — 2026Provided accurate information to clients regarding debt settlement accounts while managing and updating client records through CRM tools. Verified client documentation to support account processing and conducted outbound calls for follow-ups, ensuring client needs were met. Maintained ongoing communication to enhance client understanding and satisfaction.Customer Service Representative
TSA Philippines · 2023 — 2024Handled high-stress customer interactions, maintaining professionalism while resolving disputes. Demonstrated empathy in addressing customer complaints, which helped increase loyalty. Managed escalated concerns efficiently and maintained accurate records to support CRM tracking.Account Specialist
TDCX Philippines · 2021 — 2023Oversaw multiple accounts, including financial and social media accounts, primarily through email and CRM platforms. Ensured timely responses and tracked interactions, transactions, and concerns, while fostering strong client relationships and efficiently resolving escalations.Disability Nurse Clinician
EXL Service Philippines · 2019 — 2020Managed leave requests and accommodations in accordance with FMLA, ADA, and disability plans. Offered guidance on complex cases, ensuring adherence to policies and documentation standards.Account Specialist
Concentrix · 2017 — 2019Delivered technical support while ensuring high customer satisfaction and retention rates. Assisted clients with troubleshooting and account management, contributing to upselling services and minimizing cancellations.Account Specialist
iQor Dasma · 2015 — 2017Provided technical support and managed accounts for customers, addressing service concerns and facilitating troubleshooting. Promoted products and services while striving to maintain high levels of customer satisfaction.
Skills & Expertise
Education
- Information TechnologyCavite State University · — — 2014
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