Bisson J.
Mid-Level Operations and Customer Service Specialist
Open to offersNew to PlatformAbout
Jean Baptiste B. is an experienced operations and customer service professional with a diverse background spanning the automotive rental, construction, and nonprofit sectors. As a Co-Manager at COZY RENT-A-CAR and FJB Construction, he oversaw operational management and project execution. His work in nonprofit leadership includes co-founding O.A.D.E.E.D.H. and administering international programs for Mission to Haiti Canada, where he managed a 350-student sponsorship program, coordinated logistics for mission teams, and oversaw large-scale community events and budgets. Currently, Jean Baptiste provides freelance OPI & VRI interpretation services with a specialization in medical and legal sectors, including assignments for major healthcare providers and government agencies. Fluent in Haitian Creole, English, and French, he has extensive experience in translation, cross-cultural communication, and remote collaboration within the education and healthcare arenas.
Experience
Customer Service Analyst
NEWTECH GLOBAL · 2023 — 2026Acted as a primary contact for customer issues, addressing inquiries and ensuring prompt and professional resolution.OPI & VRI Freelance Interpreter
AD Astra Inc. · 2023 — PresentSpecialized in providing interpretation services from English to Haitian Creole in medical and legal contexts, and collaborated with various health and law enforcement agencies.Co-Manager
COZY RENT-A-CAR · 2021 — 2023Oversaw operational management and coordinated various business responsibilities within the rental car sector.Field Administrator
Mission to Haiti Canada · 2006 — 2018Coordinated a sponsorship program for 350 students across four schools, facilitated document translation, and organized mission teams, while managing supplies and funds.Co-Manager
FJB Construction · 2015 — 2017Contributed to the management of projects and organized operations within the construction field.Interpreter and Driver
Christian Revival Centre · 2009 — 2012Provided interpretation services during mobile clinics and pastor conferences, and drove missionaries throughout Haiti.Co-Founder
O.A.D.E.E.D.H. · 2003 — PresentEngaged in initiatives aimed at improving the lives of underprivileged children in Haiti.
Skills & Expertise
Education
- Business management (Program not completed)Quisqueya Université, Port-au-Prince, Haiti · 2011 — 2013
- Baccalaureate 2Lycée Jean Marie Vincent, Carradeux, Port-au-Prince · — — 2008
- Baccalaureate 1Collège Mixte Peniel, Tabarre, Port-au-Prince · — — 2007
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