Boifang S.
Mid-Level Finance Administrative Specialist
Open to offersNew to PlatformLanguages
English
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About
Boifang S. is an experienced administrative and finance professional based in Johannesburg with a track record in the finance, telecommunications, and insurance industries. Boifang’s background includes direct responsibility for accounts payable, accounts receivable, claims processing, and high-volume data administration, working with platforms including Xero, Sage, and SAP. At Tracker Connect, Boifang processed client applications and ownership transfers for vehicle tracking services, managed dealership audits and compliance, and supported credit control functions. Earlier experience with Transcollege focused on supplier and customer account management, invoice processing, account reconciliation, and resolving financial discrepancies. Additional expertise includes customer service for Merchants SA (Instacart), Edcon, Cell C, and Better Life Insurance, managing billing, claims, and CRM systems, ensuring data accuracy, and maintaining stakeholder relationships across multiple business domains.
Experience
Demo Dealer Administrator & Acquisition Agent
Tracker Connect (Pty) Ltd · 2023 — PresentProcessed applications for new clients and ownership transfers related to vehicle tracking services. Validated documentation, pinpointed errors, and ensured accuracy in application submissions. Handled substantial data while maintaining accuracy, ensuring integrity in records. Managed installation scheduling and dispatched installation certificates to clients. Conducted audits of dealerships to verify compliance with company policies. Provided support to the credit control department in collecting overdue accounts. Nurtured dealer relationships to promote client retention. Utilized CRM systems to organize applications and enhance conversion rates.Customer Service Agent
Merchants SA (Instacart Campaign) · 2022 — 2023Handled both inbound and outbound calls for customers and clients. Addressed billing inquiries, managed complaints, and attended to service-related questions. Offered technical assistance for shopper application challenges. Supported users with profile changes and the application process. Efficiently resolved customer issues to ensure satisfaction. Maintained comprehensive records through CRM systems to enhance service delivery.Debtors / Creditors Clerk
Transcollege · 2020 — 2022Creditors (Accounts Payable): Accurately entered and processed supplier invoices, including operating and foreign supplier invoices. Conducted supplier reconciliations and addressed discrepancies proactively. Updated supplier records with credit notes and communicated with suppliers on outstanding invoices. Managed queries from suppliers to ensure prompt resolution while acquiring Proof of Deliveries (PODs) for client documentation. Debtors (Accounts Receivable): Prepared precise customer invoices and processed payments for foreign customers. Managed customer accounts, identifying and resolving invoicing discrepancies while ensuring financial data integrity.Customer Service Agent
Edcon (RCO) · 2018 — 2020Managed calls related to Edgars and Jet accounts, both incoming and outgoing. Assisted customers regarding account inquiries, billing concerns, and product updates. Processed product amendments, account limit adjustments, and cancellations. Contributed to financial product sales and club memberships. Supported customers with insurance claims and addressed e-commerce questions. Maintained accurate customer records and managed email correspondence.Salesperson
Volkswagen (VW) · 2015 — 2016Engaged in selling new vehicles to both walk-in and corporate clients. Conducted prospecting activities and employed cold calling strategies to attract new business. Utilized dealership systems for maintaining customer records. Provided product presentations and demonstrations to prospective clients.Customer Service Agent
Cell C · 2014 — 2015Responded to inbound calls regarding contracts, billing concerns, and network-related issues. Assisted customers with contract modifications and account updates. Escalated complex inquiries to the relevant departments. Kept precise records of all customer interactions in CRM systems.Data Capture & Client Service Consultant
Better Life Insurance (Division of BetterBond) · 2013 — 2013Captured and processed client data within internal systems. Performed credit vetting using CRM tools. Managed inbound and outbound customer service calls while assisting with claims processing and administrative functions.Sales Consultant
Better Life Insurance (Division of BetterBond) · 2012 — 2013Sold accidental insurance products through both inbound and outbound sales techniques. Created new business opportunities through cold calling and lead generation initiatives. Maintained client records and handled new policy application processing.Receptionist & Waiter
Orion Devonshire Hotel · 2010 — 2010Oversaw front desk operations and managed guest check-ins. Assisted customers with reservations and service requests while providing food and beverage services to ensure customer satisfaction.Customer Service Consultant
Touch African Communication (TAC) · 2009 — 2010Provided assistance to clients concerning internet access services and account-related inquiries. Delivered administrative support including typing, printing, and documentation tasks.
Skills & Expertise
Education
- Bachelor of Laws (LLB)University of South Africa (UNISA) · 2024 — Present
- Diploma in Technical Financial AccountingTranscollege & ICB · 2019 — 2023
- Diploma in LawUniversity of South Africa (UNISA) · 2018 — 2023
- Diploma in Financial AccountingTranscollege & ICB · 2019 — Present
- Diploma in International TravelCollege Campus · 2009 — 2011
- Matric (Grade 12)Dansa International College · 2007 — 2008
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