Bongiwe N.
Mid-Level Customer Service Coordinator
Open to offersNew to PlatformAbout
Bongiwe N. is a highly organized and detail-oriented Customer Service Coordinator with a solid background in logistics and customer relations. While working at International Game Technology from January 2023 to January 2025, she excelled in managing end-to-end order processing with 100% accuracy using SAP ERP. Her expertise in optimizing route planning and handling cross-border logistics significantly reduced delivery delays. Additionally, she ensured compliance with trade regulations by processing import/export permits. Previously, she served as an Administrator Clerk at Afrox Linde in 2022, where she supported administrative and HR functions and coordinated IT logistics for smooth daily operations. Bongiwe is currently advancing her knowledge in forensic science, complementing her existing educational accomplishments. She is proficient in several languages including English, IsiZulu, and Swahili, and is skilled in financial administration, customer relationship management, and detailed inventory oversight.
Experience
Customer Service Coordinator
International Game Technology · 2023 — 2025Coordinated the entire order processing workflow while ensuring complete accuracy in SAP ERP. Managed both local and international logistics to enhance route planning and minimize delivery delays. Processed import/export permits and ensured adherence to international trade regulations. Monitored inventory levels, collaborated with warehouse teams, and mitigated stock shortages. Provided outstanding customer service through phone, email, and WhatsApp, addressing queries promptly. Administered invoicing, payment processing, payroll, along with other financial administration tasks. Organized meetings, handled correspondence, and maintained comprehensive records.Administrator Clerk
Afrox Linde · 2022 — 2022Delivered administrative and personal assistant support to over twenty staff members by managing diaries, emails, and reports. Assisted the HR department with recruitment paperwork and maintained employee records. Oversaw client databases, maintained mailing lists, and managed office inventory. Organized IT and office logistics to ensure smooth daily operations.
Skills & Expertise
Education
- Bachelor of Arts in Forensic Science and Technology (In Progress)University of South Africa
- Higher Certificate in Criminal JusticeUniversity of South Africa
Interested in this professional?
Sign in as an employer to save this profile or invite Bongiwe N. to a job.
Sign in as an employer