Boukader O.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Oussama B., a skilled customer service representative and former sales assistant, brings considerable expertise from his work at the GES Call Center and Sidra boutique in Bou Ismail. Currently, he excels in conducting surveys and managing customer relationships through professional communication and meticulous attention to detail. Oussama's proficiency extends to managing IT tools for data entry and maintaining strict confidentiality. During his tenure at Sidra boutique, he honed his skills in retail operations, welcoming customers, and managing cash transactions effectively. Fluent in Arabic, French, and English, Oussama leverages his strong language skills and cultural sensitivity to enhance customer interactions. Additionally, his background in the hospitality industry as a waiter further solidified his interpersonal skills and commitment to excellent service.
Experience
Customer service representative
GES Call Center · 2024 — PresentConducted telephone surveys with a specific sample from a provided contact list, clearly presenting the survey and obtaining respondents' consent as per established scripts. Administered questionnaires to ensure smooth reading and accurate data collection, while entering data into IT tools. Adhered to confidentiality guidelines and sampling criteria, managed objections professionally, and wrote follow-up reports detailing call metrics.Sales assistant
Sidra boutique · 2023 — 2024Welcomed customers and addressed inquiries efficiently. Managed cash register operations and processed purchases while organizing and restocking the store. Responded to customer requests via phone and Instagram with clear information.Waiter
C.E.T Tourist Complex · 2023 — 2023Took orders from customers and served food and drinks while maintaining professional communication. Delivered excellent customer service consistently.
Skills & Expertise
Education
- Senior Technician in Graphic DesignNational Institute of Graphic Arts and Industry
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