Bradlicia R.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
Bradlicia R. is a dedicated Customer Service Representative with over 7 years of experience in both call center and remote environments. Known for her exceptional client service capabilities, she excels in handling high-volume calls, providing account support, and resolving complaints effectively. During her tenure at Call Expert, she delivered professional inbound support, documented interactions accurately, and managed systems remotely, showcasing her proficiency in CRM software. At IBEX, she consistently handled 80–100 calls daily, resolving billing and technical inquiries while maintaining high customer satisfaction. Her contract role at Digicel further refined her sales skills and ability to foster strong client relationships. Throughout her career, Bradlicia has maintained a commitment to confidentiality, ethical service, and accurate documentation, making her an asset to any credit-focused customer support operation.
Experience
Customer Service Representative
Call Expert · 2024 — 2026Provided professional inbound customer support while fulfilling productivity and service expectations. Addressed customer concerns through active listening, outlined next steps, and worked towards effective solutions. Accurately documented interactions and managed multiple systems in a remote setting.Customer Service Representative
IBEX · 2022 — 2024Managed over 80 inbound customer calls daily in a dynamic service environment. Responded to billing, account, and technical issues while maintaining professionalism. Ensured strong customer satisfaction and adhered to quality assurance and attendance standards. Updated account information and accurately recorded customer interactions.Customer Service & Outdoor Sales Representative
Digicel · 2021 — 2022Promoted products and services, assessed customer needs, and communicated suitable service options. Addressed account inquiries, facilitated service upgrades, and answered customer questions. Fostered strong customer relationships and employed consultative sales techniques to support sales objectives.Customer Service Representative
Alorica · 2019 — 2021Delivered phone-based customer support in a high-volume, fast-paced environment. Effectively resolved complaints while adhering to company procedures and service standards. Maintained multiple systems for documenting customer interactions with precision. Enhanced customer experiences through active listening and de-escalation techniques.
Skills & Expertise
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