Brandon J.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Brandon J. is a dedicated Customer Service Representative with over five years of experience in high-volume call center environments. Proficient in customer communication, he excels in problem-solving and conflict resolution while maintaining professionalism under pressure. Brandon serves with expertise in platforms like Zendesk to document customer interactions meticulously and address concerns efficiently. His tenure at companies such as Ready Credit and Agero Roadside Assistance highlights a solid track record of maintaining average call times under seven minutes, expertly handling inbound calls, and coordinating with service providers to ensure swift roadside assistance. Throughout his roles at Revco Solutions and SMB Roofing, he demonstrated his skills in the debt-collection process, customer account management, and lead qualification for service appointments. Fluent in English, French, and Haitian Creole, Brandon is adept at building customer trust and supporting diverse clientele.
Experience
Customer Service Representative
Ready Credit · 2023 — 2025Managed inbound calls from credit card holders and airport employees, efficiently resolving customer concerns. Adhered to company communication scripts while keeping average call duration under 7 minutes. Collaborated with team members for timely and accurate resolution of inquiries, documenting all interactions in Zendesk. Prepared kiosk reports and communicated technical issues to the support team.Debt Collector / Collections Representative
Revco Solutions · 2021 — 2023Engaged with customers via phone, email, and mail concerning overdue accounts. Clearly communicated balances, payment options, and deadlines while assisting customers in establishing payment plans. Maintained and updated customer records in company systems, negotiated settlements as suitable, and ensured compliance with company policies and regulations during interactions.Appointment Setter
SMB Roofing · 2020 — 2021Contacted homeowners to schedule roofing inspections and service appointments. Responded to customer inquiries about services and appointment availability while adhering to call scripts. Gathered necessary information to qualify leads, accurately updated details in the CRM system, confirmed appointments, and followed up to minimize cancellations.Customer Service Representative
Agero Roadside Assistance · 2019 — 2020Provided exceptional customer service in a dynamic call center setting, assisting with requests for roadside services like tire changes and towing. Worked with service providers to ensure prompt assistance, verifying customer and vehicle details for effective dispatch while maintaining professionalism and empathy during challenging situations.
Skills & Expertise
Education
- High School DiplomaColonial High School · — — 2014
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