brian M.
Junior Customer Service and Operations Assistant
Open to offersNew to PlatformAbout
Brian M. is a customer service and virtual assistant professional based in Eldoret, Kenya, with experience supporting clients in the betting and compliance sectors. As a Customer Service & Operations Assistant at Chambuabet, he managed high-volume, multi-channel communications and resolved 90% of customer issues at first contact, leveraging CRM platforms and authoring internal guides to reduce repeat inquiries and enhance workflow efficiency. Previously, he worked in procurement and logistics at Topbets Kenya and as an intern at the Kenya Bureau of Standards (KEBS), overseeing purchase order processing, vendor management, and supply tracking to improve operational accuracy and compliance. Brian utilizes Microsoft Office, collaborative remote tools, and SAP for streamlined administration and database management across projects.
Experience
Customer Service & Operations Assistant
Chambuabet · 2024 — PresentManaged multi-channel customer support through email, phone, and in-person interactions, addressing inquiries related to account setup, transactions, and product navigation; prepared FAQs and internal guides to assist both customers and team members. Coordinated with IT, marketing, and finance departments to enhance workflow efficiency. Contributed to onboarding by providing training and mentorship for new hires.Procurement & Logistics Assistant
Topbets Kenya · 2024 — 2024Completed administrative procurement assignments involving purchase order processing, maintaining documentation, and managing communications with vendors. Tracked inventory and supplies across multiple locations to support seamless operations and contributed to logistics scheduling for company campaigns.Procurement & Logistics Intern
Kenya Bureau of Standards (KEBS) · 2022 — 2022Maintained and organized databases for suppliers, ensuring efficient retrieval of information. Handled RFQs, LPOs, and procurement documentation in accordance with PPRA guidelines, participated in vendor evaluation and quotation review, and checked deliveries to keep records audit-ready.
Skills & Expertise
Education
- Diploma in Supply Chain Management & ProcurementThe Eldoret National Polytechnic · — — 2021
- Kenya Certificate of Secondary Education (KCSE)Maliki Boys High School · — — 2016
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